Privacy Policy

QPROTEK Privacy Policy

◦At QPROTEK, operated by Hansama Overseas Private Limited, we take data protection seriously. This Privacy Policy explains how we collect, use, disclose and protect your information when you interact with our website, services, or any QPROTEK‑branded platforms.

◦By accessing or using QPROTEK, you agree that we may collect, store and process your personal data as set out below. If you do not agree, you must not use our services or provide any personal information.

1. What information we collect

◦We may collect the following personal and non‑personal information:

◦Identity and contact data: name, job title, company, email address, phone number, business address.

◦Transaction and order data: purchase history, order details, payment method, invoice and shipping information.

◦Technical and usage data: IP address, device type, browser, pages visited, time on site, cookies and other tracking technologies.

◦Communication data: emails, support tickets, chat logs, feedback, and any other information you voluntarily submit.

◦For B2B customers: GSTIN, PAN, company registration details, and any other documentation required for compliance or invoicing.

◦We may also obtain information about you from third parties, such as business partners, logistics providers or public databases, where legally permitted.

2. How we use your information

◦We use your information for the following purposes:

◦To process and fulfill your orders, including invoicing, shipping, and customer support.

◦To manage and maintain your account with QPROTEK.

◦To communicate with you regarding your orders, updates, service messages, and technical support.

◦To improve our website, products and services, and to personalize your experience.

◦To comply with legal and regulatory obligations (including tax, export control, and anti‑money‑laundering requirements).

◦To enforce our Terms of Use, detect fraud, and protect QPROTEK, our partners and users.

◦For marketing and business development, where you have consented or where applicable law permits (you may opt out at any time).

◦We do not sell your personal data to third parties for direct marketing or unrelated commercial purposes.

3. How we share your information

◦We may share your information only as follows:

◦With trusted service providers (e.g., payment processors, logistics partners, IT vendors) who process data on our behalf under strict contractual obligations.

◦With legal and regulatory authorities when required by law, court order, or to respond to lawful requests.

◦With business partners or affiliates where necessary to deliver a product or service you have requested.

◦In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction, subject to applicable privacy protections.

◦We will not share your sensitive personal data (such as financial or health‑related information, if collected) without explicit consent or clear legal basis.

4. Retention and security

◦We retain your personal data only as long as reasonably necessary:

◦To fulfill contractual obligations, comply with legal requirements, or protect our rights and interests.

◦For customer support and dispute‑resolution purposes.

◦For business analytics and internal reporting, in anonymized or aggregated form.

◦We implement technical and organizational measures to protect your data against unauthorized access, disclosure, alteration, or destruction. However, no data transmission or storage can be guaranteed to be 100% secure. By using QPROTEK, you acknowledge and accept this inherent risk.

5. Your rights (with conditions)

◦Depending on your jurisdiction, you may have certain rights with respect to your personal data, including:

◦To access, correct, or update your information.

◦To request deletion of your data, subject to legal and contractual constraints (for example, where we are required to retain records for tax, audit, or regulatory reasons).

◦To object to or restrict certain types of processing, or to withdraw consent where applicable.

◦To request data portability, where technically feasible.

◦Exercise of these rights may be limited or denied if:

◦Compliance would prevent us from fulfilling legal obligations.

◦Your request is manifestly unfounded, excessive, or unreasonable.

◦Data is required for ongoing or future legal proceedings, dispute resolution, or contractual enforcement.

◦Any such request must be submitted in writing to privacy@qprotek.in. We will respond within the time frame prescribed by applicable law, but may require additional documentation or justification.

6. Cookies and tracking

◦We use cookies and similar technologies to:

◦Operate and optimize our website and services.

◦Analyze traffic and user behavior.

◦Provide targeted content and, where applicable, marketing.

◦You can manage your cookie preferences through your browser settings. However, disabling certain cookies may impair the functionality of QPROTEK’s website or services.

7. Cross‑border data transfers

◦Your data may be transferred to, and processed in, countries outside your own, including where QPROTEK or its partners operate. Where required by law, such transfers will be supported by appropriate safeguards (e.g., standard contractual clauses or equivalent mechanisms).

◦By using our services, you explicitly consent to such international transfers, where consent is required.

8. No unsolicited data submissions

◦You must not provide any personal data relating to third parties (e.g., employees, colleagues, customers) unless you have obtained their explicit consent and are authorized to do so. QPROTEK is not responsible for unauthorized or unlawful collection or disclosure of third‑party data.

9. Changes to this policy

◦We may update this Privacy Policy at any time. When we do, we will publish the revised version on our website with an updated effective date. Your continued use of QPROTEK after the changes take effect constitutes your acceptance of the modified terms.

10. No liability for third‑party services

◦QPROTEK may contain links to third‑party websites or services. We are not responsible for the privacy practices or content of those sites. You access them at your own risk.

11. Legal protection and disclaimer

This Privacy Policy is not intended to create any contractual or legally enforceable rights beyond those granted under applicable data‑protection laws. In no event shall QPROTEK or Hansama Overseas Private Limited be liable for any indirect, incidental, consequential, or punitive damages arising from, or in connection with, the processing of your personal data, except where such liability cannot be lawfully excluded